🛍️ General Questions
1. What is Tymtee?
Tymtee is a global online merch store that offers exclusive products for fans of sports, entertainment, anime, and pop culture. We ship worldwide and serve passionate fans across all regions.
2. Where is Tymtee based?
Our headquarters is located at:
📍 3826 Pineview Drive, Mankato, Minnesota, 32465, United States
3. What type of products do you sell?
We offer high-quality merchandise including apparel, accessories, collectibles, and themed gifts related to sports teams, entertainment franchises, anime series, and more.
💳 Payments
4. What payment methods do you accept?
We currently accept PayPal. You can pay using your PayPal balance, or with a debit/credit card via the PayPal guest checkout.
5. Do I need a PayPal account to make a purchase?
No. You can pay with your debit or credit card without creating a PayPal account.
6. What should I do if my payment fails?
Please contact us at [email protected] or call 507-922-5986 so we can assist you promptly.
🚚 Shipping & Delivery
7. Do you ship internationally?
Yes! Tymtee ships worldwide, including the U.S., Europe, Asia, and more.
8. How long does shipping take?
Delivery times vary by region:
- U.S.: 7–10 business days
- Europe & Asia: 10–12 business days
- Other regions: 12–15 business days
9. How can I track my order?
Once your order ships, we’ll email you a tracking number with a link to track it in real time.
🔁 Returns & Refunds
10. Can I return or exchange a product?
Returns are accepted only in limited cases (e.g., damaged or wrong items) and must be requested within 3 days of purchase. View our Return & Refund Policy for full details.
11. How do I request a refund?
Email us at [email protected] with your order number and reason for the request. Please include photos if applicable.
🧾 Order Issues
12. I haven’t received my order yet—what should I do?
Check your tracking number first. If the package is delayed or marked as delivered but missing, please contact us immediately and we’ll help investigate.
13. I entered the wrong shipping address. Can I fix it?
If your order hasn’t shipped yet, email us within 12 hours of ordering to update your address.
📞 Need More Help?
If your question isn’t listed above, don’t worry — we’re always here to help.
📧 Email: [email protected]
📞 Phone: 507-922-5986
🌐 Visit: www.tymtee.com
Tymtee – Fans First. Worldwide. Always.